At Team tailor, your satisfaction is our highest priority. If you’re not completely happy with a product you’ve received, we’re here to help. You can return the product for an exchange, replacement, or refund. Please note that delivery charges apply for exchanges and replacements.

While we cannot refund original delivery charges for returns or exchanges, if the replacement is due to our error, we will cover the delivery costs to return the item and send you a replacement.

Refunds are reserved for cases with valid and strong reasons. To initiate a return or exchange, please notify us within 24 hours of receiving the item. Exchanges are subject to product availability.

A receipt is required for any exchange or refund. The product must be in the same condition you received it, including the original packaging. Team tailor will accept returns or exchanges of items that are new, unworn, unaltered, and free from customer damage. If these conditions are not met, we reserve the right to refuse the exchange or refund.

The refund process typically takes 7 to 10 working days once your claim is processed.

Please note, you cannot exchange an order more than once.

Thank you for choosing Team tailor. Your happiness means the world to us.